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| Salary band | £20k - £25k |
|---|---|
| Salary | £22000 - £25000 per annum |
| Location | London |
| Job type | Permanent |
| Company | Broadbean Technology |
| Contact | Ricky Wheeler |
| Job Categories | Account/Key Account Manager |
| Industry Types | Administration, Call Centre, Customer Service, E-cruitment, HR |
| Posted | 17th Sep 2008 |
| Expires | 15th Oct 2008 |
Are you highly organised with heaps of personality? Do you thrive in a busy work hard, play hard environment?
If the answer to these 2 questions is yes, this is the perfect job for you.
This a unique opportunity to join one of the freshest and most respected software providers in the global recruitment marketplace. It is a chance to perform an extremely important role, maintaining the highest level of customer service whilst streamlining the problem solving process.
Ranked as one of the fastest growing technology companies in Europe, the company has recently expanded to Holland and America. Based in Canary Wharf, the client services team are responsible for retaining almost £4 million in turnover by listening to their client's needs and providing world class customer support.
If you have any knowledge of the Recruitment Industry and/or experience in customer service, we want to hear from you.
Day-to-day duties
- Providing Help desk support to UK and international customer base through email tickets and telephone
- Ownership and management of all calls taken, including responsibility for the resolution
- Logging of calls taken and provision of 1st level technical support
- Supporting customer help documentation
- Operating the customer management system
- Training customers with online demonstrations
- Occasional travel and onsite work
Skills and Experience
- Knowledge of the recruitment industry (Ideal)
- Attention to detail
- Articulate, creative, good written and oral communication
- Well planned and highly organised
- Work well under pressure
- Outstanding listening skills
- Self motivated and able to work alone
- Project planning skills / deadlines
- Honest, determined, proactive
- Warm and personable
- Great on the phone
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