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 | Job posted by Adecco Group |
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The Adecco Group are currently looking for an accomplished Client Relationship Manager to work onsite with one of our high profile accounts. The Client Relationship Manager will be responsible for managing a number of complex client relationships and candidates should have a proven track record in a similiar role.
You will be responsible for a number of sites based across Sheffield, Manchester, Liverpool and Birmingham so candidates must have access to their own transport and be prepared to be flexible.
Candidates must have previous experience in a similar level of role and should have a proven track record in managing a number of staff across different locations. This role is client facing so candidates should have experience of dealing with senior stakeholders.
Reporting to the Account Director, the primary function of the Client Relationship Manager is to take responsibility for the delivery of all agreed recruitment solutions within the dedicated account. The Client Relationship Manager will be required to deliver against the planned revenue, margin and total operating profit targets including all debt and payments issues, as well as agreed client SLA's and targets.
The role requires the forecasting of weekly and monthly revenue against budget including recruitment and productivity targets. The Client Relationship Manager will be required to develop innovative cost saving processes for the client. You will also take responsibility for customer satisfaction within your allocated accounts, putting agreed action plans in place where necessary. In addition, you will need to generate new opportunities within your accounts and have a sales-orientated focus at all times.
You will need to display the following personal attributes to succeed in the role:
* Numerate and detail-conscious and the ability to understand company issued P&L Accounts for clients and delivery operations.
* Excellent communication skills, both verbally and in writing
* High level of self-motivation - hard working, willing to travel, able to respond well to pressure, tight deadlines and flexible hours in order to achieve agreed objectives
You will be expected to:
* Establish networks that will help identify opportunities for developing current and additional business within the existing account
* Take full responsibility for the sales activity within the allocated account and drive increased share of client spend
* Qualify job roles and service requirements, ensure that the delivery function serving your accounts have all necessary information and contact to maximise any revenue opportunity;
* Create, manage and maintain the key client contacts at all levels to ensure regular communication
* Act as point of referral for escalation of client issues
* Ensure client invoicing is undertaken in accordance with contract terms and timescales
* Build and maintain strong business relationships both with all key decision makers
* Drive sales, quality of service, cost of delivery and compliance by providing and monitoring KPIs on all aspects of the service
* Ensure regular service/performance reviews are performed with the client at all levels;
We will require you to have experience of:
* Account Management/Client Relationship Manager
* Experience of recruitment delivery within complex client delivery models
* Customer relationship / operations management experience within a global company in the high-demand service industry
If you are interested in this role please apply online or call (phone number removed) for a confidential conversation
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This job expired on 13/02/2012
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